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Management: advantage: - May gain profit by contracting out to experts+ avoid costs associated with equipment, training, plant disadvantage: - the product may lose its edge in the market place employees: may resent such a change due to loss of promotional opportunities/career prospects

* data warehousing and data mining * Online Analytical Processing (OLAP) and Online Transaction Processing (OLTP) * the emerging trend of group decision support systems and the communication it facilitates Your teacher should have facilitated for these